Product and UX content
The content model is the product decision
When the same information has to exist in two forms, deciding how it is stored settles what the product can do — long before anyone writes an interface.
Writing
Notes on content, product, and websites
Each article answers one question or takes apart one recurring mistake, using work I can show. Published occasionally rather than on a schedule.
Product decisions
Writing into someone else's calendar
Features that touch a user's own data need a rule about what they are allowed to reach, and that rule has to be visible in the product's language too.
Product and UX content
When a content problem is really a product problem
Rewriting cannot fix a journey that asks for an unclear decision, supplies the wrong information, or hides what happens next.
More to read
The Wayne Zambia case study and the two product pages go through the same kind of thinking on specific projects.